Bombardier Business Aircraft expanding network operations
November 2, 2016
Bombardier Business Aircraft has announced plans to increase operational activities at its Service Center Network.
The Canadian company has indicated that expansion of the Customer Response Team (CRT) will be accompanied by the immediate hiring of personnel in all segments of the network, according to a recent report by business jet market analysis and insight website Corporate Jet Investor.
Bombardier’s Service Center Network spans the continental US and Europe. The planned expansion will see the company establish operations in Arizona and southern California, in addition to opening new operational facilities in the UK and China, which will be based in London and Tianjin, respectively. Bombardier’s CRT fleet currently consists of 15 trucks stationed in the US and Europe.
The company is planning to expand its operations and personnel team in order to broaden its market reach and enhancing service delivery.
Bombardier Vice President and General Manager, Customer Experience Jean-Christophe Gallagher said: “With our customers at the heart of everything we do, we are revamping the network to provide significantly more capacity to service Bombardier business aircraft. We want to be our customers’ first choice for maintenance, so we are offering greater flexibility, more resources and faster access to our top maintenance support.”
Bombardier has already commenced the recruitment and hiring of additional technicians to fill vacancies across its Service Center Network. These new employees will attend a training course for mechanical and avionics certification at Bombardier. The additional staff will be crucial to Bombardier achieving its target of around 20 per cent growth in the delivery of maintenance services for the company’s fleet.
“We have a global service network of technicians and customers’ every need, whenever and wherever, so we’ve added additional CRT trucks in Scottsdale and southern California to perform a variety of unscheduled and scheduled maintenance tasks,” added Gallagher.